Shipping policy

We’re a small, family-run brand — and we pack every order with love and care. Please review our shipping timeline below:

📦 Processing Time

Orders are processed within 2–4 business days after purchase. You’ll receive a confirmation email with tracking info as soon as your order ships.

🇺🇸 U.S. Shipping

• Standard Shipping (3–6 business days): $5 flat rate

• Free Shipping on all orders over $50

🌍 International Shipping

We currently ship to select countries. Rates and delivery times vary based on location and carrier.
(If your country isn’t listed at checkout, email us at support@thickprettyhaircare.com)

📬 Tracking

Once your package is on the way, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking to update.

❗ Delays

We are not responsible for delays caused by carriers, customs, or incorrect shipping addresses. Please double-check your shipping info before checking out.

💌 Questions?

Need help with your order or have a special request? Email us any time at support@thickprettyhaircare.com